Fees, cancellation & refund policy

What this policy covers

This policy applies to fees paid to LIPS Research Foundation and its units, LIPS Research, DL CARD and LIPS Gurukulam: application and processing fees, programme and course fees, and membership fees. We provide education and research services; we do not sell physical goods.

How fees are paid

Programme, course and other fees are paid by UPI or bank transfer into the account named on our payment pages. There is no card or net-banking payment on this website.
Membership fees are paid through a payment link that we e-mail after your membership application has been reviewed.
After paying, send the payment acknowledgement (screenshot or receipt) to [email protected] with your name and the purpose of payment. We match each payment against our bank statements.

The amount of each fee is stated on the relevant programme or membership page, or in your offer or admission letter.

Application and processing fees

Application and processing fees cover the assessment of your application. Contact us before you pay to confirm whether this fee can be refunded.

Programme and course fees

Membership fees

If we cancel or change a programme

If we cancel a programme or course, or change it substantially before it starts, we will contact you and offer you a refund or another option.

Fees paid for partner institutions

Where part of a fee is passed on to a partner institution, such as European International University, that part may be subject to the partner’s own refund rules. We will tell you before you pay.

Duplicate or mistaken payments

If you pay twice by mistake, pay the wrong amount or pay into the wrong LIPS account, e-mail [email protected] as soon as possible with your name, the date, the amount, the account you paid into and the UPI or bank transaction reference. We will check the payment against our bank statement and contact you.

How to ask for a refund

E-mail [email protected] with:

your name and, if you have one, your application or registration number;
the programme, course or membership the payment was for;
the date, amount and transaction reference of the payment, and the account you paid into;
the reason for your request.

Approved refunds are paid to the account the payment came from. We will tell you when to expect the refund and about any bank charges for international transfers.

Questions and grievances

If you are not satisfied with a decision about a fee or a refund, contact us at [email protected] or call +91 94420 91507. Students can also use the grievance line +91 94881 74507 (call or WhatsApp). See the contact page for all contacts. This policy does not affect your rights under the Consumer Protection Act, 2019.